Delivery Information

DELIVERY COSTS

Once received, we aim to dispatch orders within 1-3 working days. Dispatch times at busy periods may be longer. 

UK Second Class Shipping (2-3 working days once dispatched) £2.75 per order.

UK First Class (1-2 working days once dispatched) £3.25 per order. You must select this option at checkout to upgrade to 1st class. 

International delivery has a flat rate of £7.95 per order worldwide or £12.95 for tracked international shipping. You must select the option to upgrade at checkout if you want tracked. 

UK orders over £30 automatically receive free shipping.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the original unopened packaging.

If you wish to return your item and it is less than 30 days since your purchase please send the item to: Hawthorn Handmade, Unit 12 Luccombe Business Centre Milton Abbas DT11 0BD. Please enclose a note detailing that it is a return and your original order number. 

You are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service and/or purchasing shipping insurance as we cannot be held responsible for missing parcels.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return is considered to be in its original and unopened condition.

If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

FAULTY PRODUCTS

If your product is faulty or has arrived damaged, please send us an email at info@hawthornhandmade.co.uk with details of the fault and supporting images. We will get back to you as soon as possible with details of how to proceed.